The automation of medical requests with Generative AI emerged as a strategic response to the growing demand from a major healthcare provider for greater agility, scalability, and security in its internal processes.
The high volume of requests and the complexity of analysis required a solution that combined Artificial Intelligence, automated extraction, and secure processing , without compromising operational quality or integration with existing systems.
The solution was built on a modern serverless architecture, leveraging AWS managed services and advanced Generative AI capabilities to ensure scalability, security, and efficiency in processing medical requests.
The solution enables faster and more accurate extraction, interpretation, and validation of clinical information, eliminating manual tasks and reducing response time from days to seconds.
With a serverless approach, the operation automatically adjusts to the volume of requests, maintaining high availability, traceability, and integration with internal systems, without the need for dedicated
All of this with a focus on security, data governance, and continuous value delivery to the healthcare operation.
The automation of medical requests with Generative AI it transformed the operation, delivering immediate gains in agility, accuracy, and operational efficiency.
With the solution in place, processing time dropped from up to 3 days to just a few seconds, manual errors were eliminated, and the team was able to focus on more strategic activities.
Additionally, the automation enabled the validation of inconsistent requests before submission, improving data quality, reducing rework, and raising the level of service provided.
The impact of automation in healthcare goes beyond productivity, it represents a real advancement in control, scalability, and quality of care.
The solution met all feasibility criteria based on the TCO studies conducted during the POC and production phases.
This project demonstrates how the combination of AWS services, serverless architecture, and Generative AI can transform a critical, costly, and slow process into an intelligent, automated, and secure operation. ST IT Cloud delivered technical precision and a consultative approach, enabling a solution that provides real value to healthcare operations, with immediate impact on efficiency, quality, and cost.
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